Cancellation policy

Subscriptions

When you purchase a Starter Kit, you subscribe to receive Refill Packs at the delivery frequency you selected at checkout. You are in full control of your subscription at all times.

You may pause, skip, change your delivery frequency, or cancel your subscription at any time — as long as changes are made at least 7 days before your next billing date. We send a reminder email 7 days before each billing date to give you time to make any adjustments.

To manage or cancel your subscription, log in to your account portal at any time — no need to contact us. You can also reach us at info@nurturanatura.com if you need assistance.

If you cancel after your order has already been processed, the cancellation will apply to future deliveries. The processed order will be fulfilled and shipped as normal. There are no partial refunds for the current billing period.

Price Changes

We may occasionally update subscription pricing. If we do, we will notify you by email at least 30 days before the change takes effect. You will always have the option to cancel your subscription before the new price applies.

One-Time Purchases

One-time purchases can be cancelled before the order has been fulfilled. Once an order has been shipped, it cannot be cancelled, but you may be eligible to return it in accordance with our return policy.

Right of Withdrawal (EU & EEA)

As a consumer in the EU or EEA, you have the right to withdraw from your purchase within 14 days of receiving your order (angreretten), without giving a reason. For subscription orders, the withdrawal period applies to each individual shipment.

Please note that hand wash products with a broken hygiene seal are exempt from the right of withdrawal, as they are unsealed hygiene goods.

To exercise your right of withdrawal, log in to your account portal or contact us at info@nurturanatura.com. We will process your request promptly and confirm next steps by email.