Refund policy

How do returns work?

We're hoping that you'll enjoy our hand wash, but if something isn't quite right we're here to help. You can return your order within 30 days of delivery. Items should be unused, in their original packaging, and in the same condition you received them.

How do I start a return?

Simply get in touch with us, and we'll guide you through the process. We'll send you clear instructions and, if needed, a return label to make things as straightforward as possible.

What can't be returned?

For hygiene and safety reasons, we're unable to accept returns on opened or used products. We also can't process returns on items marked as final sale at the time of purchase. If the 4-pack pouch, containing the hand wash tablets is opened, we cannot accept the return.

When will I receive my refund?

Once we receive your return, we'll inspect the items and process your refund within 5–7 business days. The refund will be issued to your original payment method. Depending on your bank, it may take a few additional days to appear in your account.

Who covers return shipping?

If there's an issue on our end — a defective product or an error in your order — we'll provide a prepaid return label at no cost to you. For other returns, return shipping is the responsibility of the customer. We recommend using a tracked service for peace of mind.

Can I exchange an item instead?

Absolutely. If you'd prefer a different scent, let us know when you contact us and we'll arrange an exchange. We want you to find what works best for you.

What if my order arrived damaged or faulty?

We're truly sorry if that's happened. Please reach out to us straight away with a photo of the issue, and we'll arrange a replacement or full refund — including return shipping costs.

Will I be refunded in full?

You'll receive a refund for the product price. Original shipping costs are non-refundable unless the return is due to an error or defect on our part.

How can I track my return?

If we've provided a prepaid return label, you can track your return using the tracking number included. Once your return reaches us, we'll send you a confirmation email to let you know it's been received.

What if I've missed the 30-day return window?

We understand that life gets busy. Please contact us and we'll do our best to find a solution that feels fair and considered.